For most people, change is hard. If someone isn’t comfortable with technology, having to learn a new software or tech solution can be a negative experience. If you need to train people who are not tech-savvy, it’s important to know that their pushback against technology is natural and temporary. With the right approach, even the most stubborn hold-outs will adapt and be glad they did.
Prepare and Test
Over the years, there have been countless times that I have walked into a computer lab to conduct software training only to be bombarded with computers that won’t load, passwords that don’t work, overhead projector hookups with no sound, and many other surprises. These kinds of issues put can put people on edge.