Telematics solutions (like Asset Tracking, Fleet Management, Electronic Logging Devices, etc.) are becoming more common. Even so, many customers don’t recognize them for what they are: Technology.
The companies that successfully deploy telematics are the ones that plan for acquisition time, installation, training, and the on-going support of the solution.
This is just how they would plan for rolling out other technology such as new laptops, tablets, printers, or even smart phones. Unfortunately, many companies don’t plan for a telematics the same way they plan for other technology initiatives.
Here’s How To Successfully Deploying A Telematics Solution:
Don’t Rush the Fulfillment Process
Telematics hardware is pretty straight forward technology. Even so, solutions need programming, testing and kitting before shipping them to the customer.
Rushing the process only opens the door for errors on tasks that need to be done right the first time.
Standard procurement is usually around 30 days. This is a reasonable amount of time and should be within the scope of any credible provider.
Have Someone on Your Team Become the Expert
Telematics customers need credible experts on staff. Choose someone to be the main contact for all telematics issues. This will be the contact person for the provider as well.
Having an in-house expert prevents costs associated with extra training or hiring consulting services.
Companies with experts on staff can use telematics data to improve business processes, safety, and customer service metrics.
Focus On at Least One Goal From Day One
Showing employees that telematics data is actionable demonstrates that your company is committed to improving operations.
Tying goals to ROI is even more powerful. You can show actual improvement on the cost or productivity side of the equation.
Over time, achieving tangible goals increases the impact of your solution and makes it easier for your employees to support.
Technology Components Occasionally Fail—PLAN FOR IT
No technology is fail-proof. Create a replacement and maintenance plan ahead of time (similar to how you deal with tablets or phones that fail).
This can be tricky as telematics assets are inherently mobile. Having a plan to address failures can reduce long periods of down time or prevent missing telematics data for that asset.
Any Questions?
Making sure that your company’s investment in telematics is well spent isn’t complex, but it does take planning and follow-through. If you have additional questions, you can contact us and we’ll be happy to provide more information.